This Privacy Policy explains how MyAppointmentSet.com, also doing business as MyMedicareAppointment.com, owned and operated by My Appointment Set, LLC (“Company,” “we,” “us,” or “our”), collects, uses, shares, and protects information through our appointment-setting and lead distribution platform, websites, forms, and related services.
By using the Platform or submitting information to us, you acknowledge that your information will be handled as described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly, information generated through use of the Platform, and information received from marketing, referral, scheduling, or business partners.
This may include:
- Name, email address, phone number, mailing address, and other contact details
- Appointment preferences, requested dates and times, plan interests, and related notes
- Account, agency, license, billing, and transaction information for agents and agencies
- Communications with us, including support requests, call records, messages, and form submissions
- Device, browser, IP address, analytics, cookie, and usage information
2. How We Use Information
We use information to operate, improve, secure, and support the Platform and to facilitate consumer-requested Medicare-related appointments between consumers and licensed agents or agencies.
We may use information to:
- Create, schedule, route, confirm, and manage appointments
- Connect consumers with licensed agents or agencies based on submitted requests
- Operate accounts, process payments, provide support, and send service notices
- Monitor Platform performance, prevent fraud, and protect against unauthorized access
- Maintain compliance records and respond to legal, regulatory, or carrier-related obligations
- Improve our websites, marketing, products, workflows, and user experience
3. Consumer Appointment Information
When a consumer requests information or an appointment, we may share relevant appointment and contact information with a licensed Medicare insurance agent or agency for the purpose of responding to the request and fulfilling the appointment.
Agents and agencies are responsible for using consumer information only for permitted purposes and in compliance with applicable CMS, TCPA, HIPAA, Do Not Call, state insurance, and privacy requirements.
4. How We Share Information
We may share information with:
- Licensed agents, agencies, or authorized partners involved in appointment fulfillment
- Vendors and service providers that support hosting, analytics, communications, payment processing, security, CRM, and operational services
- Professional advisors, insurers, auditors, and compliance support providers
- Government, regulatory, legal, or law enforcement authorities when required or permitted by law
- Successors or relevant parties in connection with a business transfer, merger, acquisition, financing, or sale of assets
We do not sell consumer personal information for unrelated third-party marketing.
5. Cookies and Analytics
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand traffic, measure campaigns, detect abuse, and improve the Platform.
You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.
6. Communications and Consent
We and participating agents or agencies may contact users by phone, email, text message, platform notification, or other communication methods where permitted by law and based on the information or consent provided.
You may opt out of promotional communications where available. Service, transactional, appointment, compliance, and account-related notices may still be sent as needed.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain information for as long as reasonably necessary to provide the Platform, manage accounts and appointments, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain records, and protect our rights.
9. Your Choices
Depending on where you live and the nature of your relationship with us, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information.
To submit a privacy request, contact us using the information below. We may need to verify your identity before fulfilling a request.
10. Third-Party Websites and Services
The Platform may link to or integrate with third-party websites, tools, CRMs, payment processors, communication providers, or analytics services. We are not responsible for the privacy practices of third parties, and their own policies apply to their services.
11. Children’s Privacy
The Platform is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when posted to the Platform or otherwise communicated. Continued use of the Platform after an update means you acknowledge the updated policy.
13. Contact Information
MyAppointmentSet.com
d/b/a MyMedicareAppointment.com
Email: support@myappointmentset.com